Shipping policy

Do you ship internationally?

At this stage we are only shipping to Australia and New Zealand.

How long does shipping take?

Australia: Approximately 4–10 business days.
New Zealand: Usually 8–15 business days, depending on your location and local customs processing.

How quickly will my order be dispatched?

Orders are packed and sent all by myself and typically leave within 1–2 business days.
During busy periods or launch days, please allow a little extra time.

Will I get a tracking number?

Absolutely. Once your order has been shipped, you’ll receive an email with live tracking details so you can follow your parcel every step of the way.

Which courier do you use?

Domestic and international orders are sent with reliable tracked services (AusPost or equivalent). The exact service will appear on your tracking email.

What if my parcel is delayed?

Delays can occasionally occur due to customs, peak postal times, or weather. If your parcel seems unusually delayed, email hello@descendablue.com.au and we’ll look into it for you.

Do you cover customs or import fees?

International orders may incur duties or taxes depending on your country. These are the customer’s responsibility. Your local customs office can provide an estimate.