Refund policy

Do you offer exchanges?
Yes. We offer exchanges or store credit within 7 days for full-priced items.
Items must be unworn, unwashed, and have all tags and hygiene stickers (for swimwear) attached.

Do you offer refunds?
At this time, we don’t offer change-of-mind returns. Because we produce in small quantities, we don’t have the capacity to handle standard returns like bigger companies.

Are sale items eligible for return or exchange?
Sale items are final and cannot be returned or exchanged unless they are faulty.

How do I start an exchange?
Please email us at hello@descendablue.com.au with your order number and the item you would like to exchange. We will guide you through the process.

Who pays for return shipping?
Customers are responsible for the cost of returning an item for change of mind. If the item is faulty, we will cover the return postage.